Choosing the right Dallas IT company can be a hassle, especially if you’re a small business or new to the metroplex. But everything’s easier when you break it into steps and make a checklist to tick off.
So, we have created this list of eight questions to ask when you’re evaluating your Dallas IT company. Keep reading to know how to spot the best choice.
Checklist for Finding the Best Dallas IT Company
- Is it Local?
The best Dallas IT companies should have a local office and expert technicians from your area. There’s several reasons why this is recommended.
First of all, every city in the country has different requirements and goals, for businesses and customers alike. Your IT needs will have more in common with your neighboring businesses than with a company from Florida or New York. So, get access to locally experienced IT management professionals. They will provide more valuable services.
- Is it Within Your Budget?
As a small business in Dallas, you should ensure to fulfill your IT needs within your budget. Adhering to this budget is essential to reaching your long-term business goals. After all, managed IT cannot be the sole investment you make as a company. You also need to focus on human resources, customer satisfaction, and more.
No matter how large or small your budget is, there is a Dallas IT company that fits it perfectly. There is no shortage of managed service providers in the DFW area. You only need to choose the one that provides you the best services within your budget.
- Are the Testimonials Good?
Testimonials from past or current clients can tell you a lot about a Dallas IT company. So, comb through the detailed testimonials and identify whether you’ll benefit from the same services that other people are praising.
However, don’t just stick to the positive reviews displayed by the company. You should also find a few negative reviews and truly understand what went wrong with those clients. You may realize that the company has a flaw that’s a deal-breaker for you, or you may decide that the same disadvantages won’t apply to you. Either way, it’s beneficial to see all sides of the company.
- How Long is Its Experience?
The number of years of experience should factor into your decision regarding the best IT company in Dallas. While long-term experience is not always an accurate indicator of service quality, it’s still an important asset to a company’s offerings.
A company who has been in businesses for a decade or more will simply have a deeper knowledge of the market. They will develop tried and tested managed IT services that have been proven to help companies grow over time.
- How Diverse is the Experience?
Having a good amount of experience includes time as well as variety. So, a managed IT company that only seems to help medical clinics for 20 years might not be of much use to a small eCommerce business. Thus, look closely at the Dallas IT company’s portfolio to determine whether they have gained diverse managed service experience in Dallas.
An ideal managed IT provider in Dallas should have served small, medium, and large businesses in the past. They should either have experience with a wide variety of niches, or clearly demonstrate experience within your specific industry.
- Can You Rely on the IT Company’s Management?
A managed IT company is nothing without reliable management. So, before you sign a contract, make sure that you’ve interacted with their project management team and gotten a good understanding of their strengths and weaknesses.
In the long term, your business will depend on this IT service provider. If they have random upper management changes or unlikable people at the top, the rest of their company will also suffer. This, in turn, affects your business. So, choose a company whose leaders will stay dependable and amicable in the years to come.
- Will it Stay in Business for a Long Time?
Related to the previous point, your business will need reliable managed IT services in the long term. So, the IT company you choose should also seem ready to stay functional and at their best for several years from now.
You can judge the longevity of a company by analyzing their past proficiency and durability in the market. Check out whether their services grow and keep up with the industry standards. If you can, get information about past challenges that this company has faced, and how its team powered through it. This will help you judge their future stability in Dallas.
- Do They Have Good Customer Support?
In the grand scheme of things, the interactions you have with an IT company’s sales team is only the tip of the iceberg. When you’ve been using their services for a year and suddenly encounter a large problem, it’s not the sales team who will help you then. You’ll have to reach out to the customer support and put your business’s safety in their hands.
So, ensure that your chosen Dallas IT company offers accessible and helpful customer support. The customer service team should be cordial and frequently available, and they should focus on problem-solving and empathic listening.
Agree with this Checklist? Ighty Support is Your Ideal Choice.
Ighty Support is a local, experienced, and reliable Dallas IT company, and we’re here to match your managed IT expectations. We take a client-focused approach to our managed services. We prioritize building long-term business relationships with our esteemed clients, and you can start that today by getting in touch with us. We look forward to your free consultation.